Delivery & Returns

  • The delivery cost for all online orders is £99.00 per delivery. Most deliveries are made Monday to Friday between 8am − 9pm. Delivery at this rate is only available to mainland UK.
  • Delivery outside of the mainland UK is subject to the availability of our delivery service in the area and cannot be guaranteed.  Please contact us if you live outside the mainland UK for a delivery price and availability.
  • All Citradi furniture is made-to-order, we’ll be in touch by text, email or phone once the finished item is ready – usually it takes 8-10 weeks (in some cases it could be up to 12 weeks). At that point you can book a convenient delivery slot by email help@citradi.com or by calling 01608 811488.
  • Please note delivery lead times stated excludes all Bank Holidays and Sundays.

Please refer to our Terms and Conditions with regards to Quality and Changes to Your Order

  • The Citradi delivery service will deliver to room of choice however this is subject to access and Health & Safety guidelines. You must tell us when arranging delivery about any special factors that may result in delivery being more costly and/or taking longer than it otherwise would have, such as parking restrictions, narrow bridges or small entrances.
  • We recommend reviewing the dimensions of the furniture before ordering.
  • Extra charges for delivery may apply in any of the following circumstances:
    • If you change the address where your goods are to be delivered at short notice.
    • If delivery is more costly and/or takes longer than it otherwise would have because of any special factors that you failed to tell us about.
    • If the goods need to be redelivered because of access problems (e.g. small door frames, awkward turns, narrow passages, steps etc.) at the delivery address or because the goods would not fit into the room for which they were intended.
    • If the goods need to be redelivered because there was no-one at the delivery address aged 18 or over to sign for the goods at the time arranged for delivery.
  • If you need to inform us of any special factors regarding your delivery after you have placed and confirmed your order please call 01608 811488 or email help@citradi.com.
  • We will let you know if any extra delivery charges are payable and you must pay these charges before delivery or re-delivery (as appropriate) or, if charged after delivery, within 7 days of receiving notice of such extra delivery charges.
  • For our Furniture products, if we attempt to deliver goods to a delivery address but delivery is impossible or impractical, you may contact us with an alternative delivery address and we will redeliver to that alternative delivery address. However, if we do not hear from you with a suitable alternative delivery address within 7 days of the attempted delivery, then we may cancel your order and deduct a charge for our administration, transit and storage costs which will be no more than 20% of the price of the goods from your refund. Delivery charges will not be refunded.
  • If delivery proves impossible or impractical on 2 or more occasions because of access problems, the goods will not fit into the room for which they are intended or because there was no-one at the delivery address aged 18 or over to sign for the goods at the time arranged for delivery, then we may cancel your order and deduct a charge for our administration, transit and storage costs which will be no more than 20% of the price of the goods from your refund. Delivery charges will not be refunded.
  • Occasionally the delivery of your goods may be delayed by circumstances outside our control. If for any reason we are unable to deliver the goods within the original approximate timeframe then we will notify you of the delay and new timeframe as soon as possible.
  • If you cannot wait for the goods, you must let us have notice of cancellation from the person who placed the order. If we receive your notice of cancellation as set out above, then you will receive a full refund.
  • This request must be e-mailed to help@citradi.co.uk or please call 01608 811488. However, Citradi cannot accept any liability for any losses you incur (including loss of earnings) or for compensation for perceived inconvenience that may be suffered due to any delay.
  • On delivery of your furniture products, you will be asked to sign for the goods and to inspect any upholstery goods that have been unpacked to ensure you accept them. For this reason you should be present at delivery yourself. However, if you do ask someone else to take delivery for you, then you must make sure that they are aware of what they need to do.
  • We will be pleased to unpack all upholstery goods for you.
  • We will deliver your goods to the room of your choice, however this is subject to access and Health & Safety guidelines.
  • To obtain a refund you must take reasonable care of the goods. If you fail to do so we reserve the right to refuse the refund or deduct a charge based on the condition of the goods.
  • It is not possible to refund made-to-order items unless you cancel in accordance with your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations or they are faulty or not as described, in which case we may ask to review the goods through an independent inspection before a refund is given. Your consumer rights are not affected.
  • To return items purchased through our website, we will make arrangements for the goods to be collected from you. Please note this will incur a lead-time. You will be contacted to arrange this in with you.
  • All items are made-to-order and these goods are produced only upon the request and confirmation of your order. Any cancellations will need to be made in accordance with your rights under Consumer Contract (Information, Cancellation and Additional Charges) Regulations or within 14 days from the date your order was placed, after which all goods will be subject to a cancellation charge of 20% of the price of the goods. This will be deducted from any refund due to you.
  • Your refund will be processed as soon as possible and in any event within no more than 28 days of the day you have given us notice of cancellation.
  • Until the goods are returned to us, you are responsible if the goods are lost, damaged or destroyed. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation.
  • We will only make a refund using the same method of payment originally used by you to pay for your purchase.
  • Where the goods were delivered to a third party and you are unable to return them to us, you may not be entitled to a refund.
  • Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations (formerly Distance Selling Regulations) you have the right to cancel your order for any item bought on this website for a full refund. This does not apply to:
  • Items made to the customers specification or are clearly personalised
  • You can cancel anytime from placing your order up to the end of a period 14 days after you take possession of the goods (or in the case of a multiple order, the last part of the order).
  • Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.
  • Please make it clear when you cancel that you are cancelling under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
  • Prices are inclusive of VAT unless otherwise stated.
  • Orders are accepted subject to our Terms and Conditions.

Citradi Ltd, Suite 110, 15 Cromwell Business Park, Chipping Norton, Oxfordshire, OX7 5SR (company number 10680973).