Cookie Policy

By using the Citradi website, you are agreeing to our Privacy and Cookie policies and consent to the use of cookies and similar technologies by us. If you do not agree to such use, please see the Managing Your Cookies section for details on how to adjust your settings.

  •  A cookie is a text file containing small amounts of information which is placed by a website within a computer or device through your web browser; the cookie is subsequently sent back to the same website by the browser.
  • Cookies are designed to assist your computer or device to remember something the user has done within that website e.g. remembering that the user has logged in, or which buttons have been clicked.
  • There are specific cookies related to knowing a user is logged in or not. These are known as authentication cookies. Authentication cookies are important for the website to know what information to show you, or if it needs to ask you to log in.
  • Cookies cannot carry viruses or install malware.
  • If you wish to find out more about cookies, we find this website quite helpful www.aboutcookies.org (Citradi is not responsible for the content of external websites).
  • Session cookies – Only last for the duration of your browsing session on the website. Your web browser would normally delete these when you close the browser.
  • Persistent cookies – These last longer than the browser session e.g. if you log into a website and then return to the website some days later, the website knows who you are and displays a welcome message to you. Persistent cookies enable this to happen.
  • First party cookies – These are set by the domain (or sub-domain) in the web browser.
  • Why does Citradi use cookies?
  • At Citradi we use cookies and similar technologies to recognise customers and to understand and facilitate the customer browsing and shopping behaviour. This enables us to understand what elements of our site work well, and which ones don’t. We use this information to improve our website to offer the best shopping experience for you, our customers. Our website also employs cookies and similar technologies to help provide you with relevant advertising.
  • Do I have to accept cookies?
  • To make full use of the Citradi shopping experience, cookies need to be enabled on your browser; certain features may not work if you reject cookies. Cookies are used to offer a personalised experience when browsing the website on your computer and tablet.
  • If you choose not to allow cookies you will still be able to browse the site but your experience will not be as good as if you have cookies enabled.
  • How long do you keep cookies for?
  • On the whole we only keep cookies for the duration of your visit to the Citradi site.
  • Do cookies contain my personal information?
  • No, cookies do not contain confidential information such as your home address or telephone number.
  • We offer our customers the ability to share products on social networking sites such as Facebook and Twitter. If you take the opportunity to share content in this way, the social network may send cookies to your browser. We do not control the setting of, and accept no liability in connection with, these cookies. Please look at the social network’s websites for more information about what they do with cookies and how you can manage them.

  • You have different options to manage the cookies on your computer or device. You can change your browser settings to prevent cookies from being accepted, or, depending on which browser you are using, you might be able to receive an alert when a website is trying to place one on your browser.
  • If you change your cookie preferences, you will still be able to browse around the site but certain functions will not be available. Also, by not allowing cookies, some of our standard functionality may not work.
  • Your browser’s ‘Help’ menu should tell you how to block cookies or change your cookie settings. How you adjust your browser will depend on the browser you are using.
  • You can delete cookies stored in your browser by using a function in your browser. Whilst this does not mean you won’t collect cookies in the future, it gives you freedom to delete your cookies after you have been online. This function is often known as ‘clearing cookies’.
  • Clearing your cookies on one browser of one device does not automatically clear them on another. You need to clear all browsers on all channels independently.